Open Tickets in Customer-Info

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JoernWR
Znuny newbie
Posts: 18
Joined: 04 Mar 2011, 18:44
Znuny Version: 3.05

Open Tickets in Customer-Info

Post by JoernWR »

Hi,

we are using the CustomerCompany feature. Therefor alle Customer have the same CustomerID. Because of this in the agent interface (e.x. in AgentTicketPhone) the count of open tickets is always the count of the companies tickets.

Has anyone a hint for me, where to customize for getting the users open ticket count here?

Cheers,
Joern.
Produktiv OTRS::ITSM 3.0.2 unter SLES10SP3, Testsystem OTRS3.2.6 with laatest ITSM
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