[SOLVED] Hide auto answer form articles in ticket zoom list

[benoitm]

Hi,

One more probleme is I would like to Hide auto answer form articles in ticket zoom list because it not help to have a quick view on it

How to do that?

Thanks a lot

[Alexander Halle]

You can give the built-in article filter a try, it can blank out article types selected by the agent.

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::TicketArticleFilter

[benoitm]

See that tomorrow thanks

[benoitm]

I have changed settings in the config it's ok but I don't understand how to add filter in article view

(Auto Hiding auto answer would be a nice build-in option I think)

please help, thanks !


OOps it's ok I have find it ! Thanks you can close this topic