Hi folks,
is there a way to disable the priority feature globally or do I have to disable it in every single view?
Searching for 'priority' does not help much in sysconfig.
Regards,
Chris
[SOLVED] Disable 'Priority' feature globally
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- Znuny superhero
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- Joined: 10 Oct 2007, 14:30
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[SOLVED] Disable 'Priority' feature globally
Last edited by ferrosti on 08 Apr 2011, 13:04, edited 1 time in total.
openSuSE on ESX
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: Disable 'Priority' feature globally
you can nt disable the priority feature. If you don't need them, disable all, except one priority
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Disable 'Priority' feature globally
This is rather about taking away as much information as possible from the agents views to keep these windows as small as possible.
So I´d better go the way and disable this option in every view_ and leave the priority options untouched for a possible future use.
Thanks,
Chris
So I´d better go the way and disable this option in every view_ and leave the priority options untouched for a possible future use.
Thanks,
Chris
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems