No notifications send despite auto-response is set

[mosquito]

Hi everyone

I'm new in OTRS, i have installed it on a Windows 2003 server box, it appears to be working fine.

I'm using my ISP SMTP Server to send messages, this a very small installation so we don't have a Mail Server of our own.

I have this problem, i'm using phone ticket mostly to register users requirements, i have set the auto response when a ticket is open. But nothing happens. In order to make sure mail and firewall configuration are properly defined i used administrative messages to one of the OTRS's user asnd it works so firewall and SMTP setting are discarded.

I read around somegthing related to the agent's email address can't be the same of the queue's mail address, i don't see the relation, anybody does?

Can someone helpme with this?

[mosquito]

Hi, our friend Mitchal found the answer:

"Hi Guys,
I managed to find what was stopping the automated responses out. under Admin>SysConfig>Framework> Core::Sendmail there was an option for "SendMailNotificationEnvelopeFrom" This by default is unticked which would give it the value of root@otrs as the sender of any emails that are generated and sent out by the system. This domain was not registered in my SMTP server so it was getting refused. Once i ticked the box and entered the email account that i had in my POP3 settings (ad which was also registered in my SMTP server) it all started to work BRILLIANTLY!"

It worked for me