FREE KEY/TEXT : show more...

[wallace01700]

Hello,

I'm looking for how to show all the freekeys and freetext I want (to modify them for exemple) in the page ./index.pl?Action=AgentTicketFreeText;TicketID=#number (OTRS 3.0.5)

Now, I can modify some FreeText only in mysql database... Not really userfriendly...

Does someone may help me, please ?

Tks.

Wallace

[Daniel Obee]

Check sysconfig for Frontend::Agent::Ticket::ViewFreeText and modify Ticket::Frontend::AgentTicketFreeText###TicketFreeText:

Greets
Daniel

[wallace01700]

Thank's Daniel,

you're right : I found in this file : ./Kernel/Config/Files/Ticket.xml

then I have to modify <Item Key="5">0</Item> like this : <Item Key="5">1</Item>

Greets
wallace

[Daniel Obee]

Use the sysconfig in the admin menu and you're fine. No need to fiddle around in the server.