spam email?

[oscar]

I know in admin page- postmaster filter to filter the spam mail

In filter condition the header I can choose x-spam flag,x-spam level and x-spam status , I just want to know that how the OTRS will know which ticket is a spam mail ?

[jojo]

you can search for values in the heades of an email. So you'll need a SPAM Filter like spamassassin, which scans the mails before they are routed to OTRS

[oscar]

but we don't know the email is whether spam email or normal email, so how i filter out the spam email and normal email ?

[jojo]

You'llneed an external SPAM Filter which is tagging the emails before they will be routed to OTRS.

[oscar]

Can I know what is the different between of X-SPAM-Flag,X-SPAM-Level and X-SPAM-Status? in addition, what should I put in the value of each of the X-SPAM?

[crythias]

oscar: SpamAssassin is supposed to tag the email with x-spam-* That is the program that will give you the answer. OTRS merely checks if spamassassin (as an example) tagged the email, then you can use PostMasterFilter to do something.