[Solved] Agent Login -> having both LDAP and Database Agents

[pedrocalvin]

Hello,

Does anyone know if it is possible to have both LDAP and Database login for agents?

I have been searching and it seems like it is not possible, but if someone has implemented this kind of solution, I would appreciate the help

Thanks in advance,
Pedro

[crythias]

yes. the admin docs tell you explicitly how to do multiple backends.

[pedrocalvin]

Oops,

I've missed something.

What i meant is if it is possible to have them working at the same time.

I have tried the Database authentication and the LDAP authentication. They both work perfectly, but i can't put them working at the same time.

This article http://doc.otrs.org/3.0/en/html/auth-backends.html refers how to configure different authentication methods, but it doesnt explain on how to have them working at the same time.

When I enable both these authentication methods on the Config.pm file, what happens is that just one of the methods will work

I've managed to do something similar with the Customers (it is very easy to setup different customer data sources) but I haven't been able to do the same with the agents so far.

Thanks in advance,
Pedro

[crythias]

Same principles apply as here http://doc.otrs.org/3.0/en/html/custome ... r-backends.
Add a number at the end of the entries for each additional authentication and list method.

[pedrocalvin]

Hello!

Sorry for the late answer.

It did work, thanks a lot for the help!

Anyway, even though it seems now to me really obvious for me now (because of the analogy with the multiple Customer backends) it didn't seem so obvious before, as it was not documented.

Once again, thank you very much

Kind regards,
Pedro