Additional field in ticket list in Dashboard

[gob]

Hi

I have just upgraded from v 2.4.7 to 3.0.4.
It has all gone pretty smoothly apart from one small snag. On the old version I managed to add some extra columns to the ticket lists on the dashboard:

New Tickets: Add customer email Address

Open Tickets: Add customer Email address & Ticket Owner (Agent Name)

On OTRS version 3 I cannot find any way to do this.
I thought it might be something in DashboardTicketGeneric.pm but with my limited programming skills nothing jumps out at me in that file.

Is it possible on this version of OTRS?

thanks
Gordon

[gob]

OK, I managed to work out how to do it - it is virtually the same as the tweak I made in v. 2.4.7.

In Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl amend the DataTable starting at line 91 to:

Code: Select all

<table class="DataTable">
    <tbody>
<!-- dtl:block:ContentLargeTicketGenericRow -->
        <tr class="MasterAction">
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
            <td class="$QData{"ClassTable"} Flags" title="$Text{"$Data{"Title"}"}">
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
                <div class="$QData{"Class"} Small" title="$Text{"$Data{"Title"}"}">
                    <span class="$QData{"ClassSpan"}">$Text{"$Data{"Title"}"}</span>
                </div>
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
            </td>
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
            <td class="W10pc">
                <a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
            </td>
            <td class="W40pc">
                <div title="$QData{"Title"}">$QData{"Title","70"}</div>
            </td>
	     <td class="W10pc">
                <div title="$QData{"Owner"}">$QData{"Owner","20"}</div>
            </td>
            <td class="W10pc">
                <a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"TicketID"}" onmouseover="window.status='$JSText{"Customer history"}'; returntrue;" onmouseout="window.status='';"><div title="$QData{"CustomerUserID"}">$QData{"CustomerID","40"}</div></a>
            </td>
            <td>$QData{"Time"}</td>
        </tr>
<!-- dtl:block:ContentLargeTicketGenericRow -->
<!-- dtl:block:ContentLargeTicketGenericNone -->
        <tr>
            <td>
                $Text{"none"}
            </td>
        </tr>
<!-- dtl:block:ContentLargeTicketGenericNone -->
    </tbody>
</table>

[jlbrantley]

Thanks, I was looking to add the OWNER on dashboard as well

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=5156
"Owner" is another acceptable field, though it will by default show a username.

[shining01]

it works very well, but i only see the customer number and not the customer name.
Could you help me please? Thanks a lot

[shining01]

Oh i have found the answer:

Code: Select all

<td class="W10pc">
                <a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"TicketID"}" onmouseover="window.status='$JSText{"Customer history"}'; return true;" onmouseout="window.status='';">
					<div title="$QData{"CustomerUserID"}">
						$QData{"CustomerUserID","40"}
					</div>
				</a>
            </td>