Hi,
I would like to know if there is a way to use the queue escalation as default and not the SLA eskalation. So even if an SLA is selected in a ticket the queue escalation is used.
Thanks
Ela
Escalation by Queue
Moderator: crythias
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dma976
- Znuny newbie
- Posts: 30
- Joined: 20 Apr 2011, 06:13
- Znuny Version: 3.0.11
- Real Name: Daniela Mahl
- Company: CONET Technologies AG
Escalation by Queue
OTRS Version: 3.0.11
ITSM 3.0.5
Betriebsystem: SLES 11
Apache2/MySQL 5
ITSM 3.0.5
Betriebsystem: SLES 11
Apache2/MySQL 5