Identifier removed at /opt/otrs//Kernel/System/Log.pm

[diffen]

Hello

Accidentally restarted the OTRS server and now we can't access it again through http. The message we get are the following:

Software error:

Identifier removed at /opt/otrs//Kernel/System/Log.pm line 225.

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

And the /var/log/httpd/error_log says the following:


[Mon May 2 15:24:30 2011] -e: Use of uninitialized value in shmctl at /opt/otrs//Kernel/System/Log.pm line 249.
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon May 2 15:24:30 2011

Message: Can't remove shm for log: Identifier removed

Traceback (3126):
Module: Kernel::System::Log::CleanUp (v1.64) Line: 250
Module: Kernel::System::Log::new (v1.64) Line: 101
Module: Kernel::System::Web::InterfaceCustomer::new (v1.56.2.1) Line: 76
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 42
Module: (eval) (v1.43) Line: 204
Module: ModPerl::RegistryCooker::run (v1.43) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.43) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Mon May 2 15:24:30 2011] -e: Use of uninitialized value in shmread at /opt/otrs//Kernel/System/Log.pm line 226.
[Mon May 02 15:24:30 2011] [error] [Mon May 2 15:24:30 2011] -e: Identifier removed at /opt/otrs//Kernel/System/Log.pm line 225.\n
[Mon May 02 15:24:30 2011] [error] [client 95.209.54.57] File does not exist: /opt/otrs/var/httpd/htdocs/favicon.ico


Does anyone have a clue on what have happened when the server rebooted? I can't believe that the whole otrs system shouldn't work if favicon.ico are missing.

Br

Jörgen

[crythias]

OS? Probably... FreeBSD? Does this apply to you? http://lists.otrs.org/pipermail/otrs/20 ... 26749.html

[diffen]

Hello

I'm running OTRS on CentOS 5.5 and running it on a virtual server. I used this http://wiki.otrs.org/index.php?title=In ... CentOS_5.5 url for installation of the OTRS system.

Br

Jörgen

[crythias]

disable selinux

[diffen]

Hello

I disabled SELinux as you suggested and now it works like a charm.

Thanks.

Br

Jörgen