Hi,
Is it possible for customer to see an attachment? When I close tickets sometimes I want to add some files for customer. I can add them in the form but customer cannot see it from customer panel and in notification email neither.
TEJOTEL
Is it possible for customer to see an attachment?
Moderator: crythias
Is it possible for customer to see an attachment?
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
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- Znuny superhero
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Re: Is it possible for customer to see an attachment?
Do you close the ticket via 'ticket close' or as a reply to customer and set its state to closed there?
2nd should work fine.
2nd should work fine.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: Is it possible for customer to see an attachment?
Thank you, but I need this funcionality in ticket close.
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
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Re: Is it possible for customer to see an attachment?
Don't use Ticket Close for that purpose. Just use Reply and put the next state as closed, like Ferrosti said.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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