Is it possible for customer to see an attachment?

[tomekliw]

Hi,

Is it possible for customer to see an attachment? When I close tickets sometimes I want to add some files for customer. I can add them in the form but customer cannot see it from customer panel and in notification email neither.

TEJOTEL

[ferrosti]

Do you close the ticket via 'ticket close' or as a reply to customer and set its state to closed there?
2nd should work fine.

[tomekliw]

Thank you, but I need this funcionality in ticket close.

[crythias]

Don't use Ticket Close for that purpose. Just use Reply and put the next state as closed, like Ferrosti said.