Custom theme not available to remove after upgrade to 3.0

[Nicsoft]

Hello!

After the upgrade to OTRS 3.0, I can no longer chose the custom theme. The problem I'm having is that a user is still having UserTheme assigned to the custom theme. When trying to configuring the them for the user I don't have the custom theme in the drop down list. Not in any SysConf parameters either. The custom theme seems to have dissapeared after the upgrade.

My installation is not that stable after upgrade, this could be one of the reasons.

What I want to do is to remove the custom theme from the user so it is not associated at all, only standard theme should be used. How do I do this in order not to destroy anything?

Code: Select all

select * from customer_preferences;

+----------------------------+------------------------+---------------------+
| user_id                    | preferences_key        | preferences_value   |
+----------------------------+------------------------+---------------------+
| berand                     | UserTheme              | MyCustomTheme       |
+----------------------------+------------------------+---------------------+

Thanks!

[root]

Hi,

if you upgrade from 2.4 to 3.0 you can"t use the old theme. See documentation http://doc.otrs.org/3.0/en/html/upgrading.html section 6.

Regards, Roy

[Nicsoft]

Hi,

Thanks for your answer.

I am aware of that, but I thougth there may have been some problems since the UserTheme was refering to something I couldn't choose.

Anyhow, I did create a new custom theme and associated that one with the customer. Now it seems to be working properly.

Thanks!