remove the attributes from the agemnt ticket search dropdown

[rohit1]

Hi all,

How to remove some of the attributes from the dropdown list of Agent Ticket Search, please suggest

[root]

Hi,

some settings like TicketFreeText and TicketFreeTime can be configured vi aSysconfig, section Frontend::Agent::Ticket::ViewSearch.
You'll find Ticket::Frontend::AgentTicketSearch###TicketFreeText and Ticket::Frontend::AgentTicketSearch###TicketFreeTime

Modifying other attributes need some coding:
Copy Kernel/Modules/AgentTicketSearch.pm to Custom/Kernel/Modules/AgentTicketSearch.pm and modify the copied file.
Around line 1178 (Version 3.0.6) is an array defined:

Code: Select all

         my @Attributes = (
             {
                 Key   => 'TicketNumber',
                 Value => 'Ticket Number',
             },
             {
                 Key   => 'Fulltext',
                 Value => 'Fulltext',
             },
             {
                 Key   => 'Title',
                 Value => 'Title',
             },
...

Just remove the attributes you don't need or like to offer.

hth, Roy