reply email error

[dama]

Hi,

since i updated to version 3.0.7 i receive allot of of error like this when i reply to emails:

Error Message: Impossible to send message to: "Das, Acer" <acer.das@dassa.com> .
.

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: MSWin32 Time: Thu May 19 16:16:57 2011 Message: Impossible to send message to: "Das, Acer" <acer.das@dassa.com> . Traceback (2104): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042 Module: Kernel::Modules::AgentTicketCompose::Run (v1.124.2.3) Line: 525 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: PerlEx::Precompiler::d_::websites::otrs::bin::cgi2dbin::index_pl::__ANON__ (v1.89.2.1) Line: 46 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458


Does any one else do ?
if you solved it could you please tell me how ?

[andersonserra]

what this version the OS, or linux??
let's see... you aren't getting to send email to your OTRS system?? I believe that can be the fetchmail doesn't configured. Verify also in session Postmaster mail account.

Anderson Serra
OTRS user in Brazil

[dama]

Hi,

We use OTRS on a windows 2008 server with activestate perl 5.10 on a IIS7 webserver and a mysql database.
This error occures random when we send a email FROM otrs to our customers.
Most of the time if we send a email from a previous send mail it will work but not always.

[crythias]

Impossible to send is because the MTA doesn't exist.
Either you're using sendmail and it doesn't exist or SMTP and not configured.

[dama]

Hi,
Sorry it may sounds stupid but what is MTA ?

Just to explain it abit more.
When we take a older received mail from same customer with all same settings we can send the mail.
So we have to always return to a older mail to reply to it.

[crythias]

MTA = message sending(transfer) application. But if you can send at all, then you might want to turn of MX record checking.

[dama]

Hi,

MX record is already Off.
So that couldn't be the problem.

[Mike_B]

Error Message: Impossible to send message to: "Das, Acer" <acer.das@dassa.com> .

See your OTRS error log and also http://forums.otrs.org/viewtopic.php?f=81&t=8770

it could just be that your mail server does not allow relaying or rejects the message for other reasons.

--
Mike

[nathankc]

What is your email system? Are you trying to use Exchange? If so, you may be running into security issues with Exchange that would require you to use the SMTPTLS option in Core:Sendmail