Customer tickets disabled

[harish]

Crythis,
I have installed OTRS 3.0.4 on ubuntu machine and was able to bring all my tickets and customers,agents and other configurations from windows machine into Ubuntu. Thanks to you and this forum. I have two problems.

If I change customer log in name from JDOE to John.Doe
(1) All their previous tickets from windows OTRS 2.4.7 did not displayed.
If I log in like JDOE all their tickets are display.
(2) The customer name and their email address does not appears on the ticket view page.This is not related the issue one.

I went through all the configuration of Frame work-->Admin Sysconfig--> customer as well as Ticket configuration. I compared it with windows 2.4.7 but I could not find difference. I know, I must be missing something somewhere but can't find it. Can you point me to right configuration?

Thank you

[crythias]

username is attached to tickets in the database. If you change a username, it will not retroactively change the username stored in the ticket table of the database.

To fix that means to either re-assign the ticket to the user or mass update the table (not generally recommended, but you might not have a choice for what you want to do. backup first.).

[harish]

crythias

Thank you for your quick reply. I will try to reassign ticket to each customers. It will be time consuming but i have to do it.

Thanks,

Harish

[crythias]

You might want to take a look at Generic Agent...
Ticket Filter Customer login: oldname
Ticket Action New Customer: newname

Backup first. Understand what you're doing. I may have missed a step.