LDAP integration in Windows Environment

[joebarfly]

I'm probably missing something basic but I've followed through the setup of OTRS on a Windows 2008 server. It runs fine but I can't seem to get the LDAP working. I'm using the same settings that I use in other apps. Is there someplace I need to kick off the sync? Any hints would be appreciated or if there is any documentation specifically in a windows environment.

Thanks,
Joe C.

[ferrosti]

You do not need specific LDAP integration for Windows, just make sure that your search criteria meets MS AD requirements.

By what you describe I could guess a dozen points that could be wrong. Please go into detail about what you want to achieve and which kind of error comes up.

[joebarfly]

Sorry for the delay in responding as I got sidetracked by another project.

Basically all we want is to populate our customers from the AD. I actually don't get any errors I just never see the AD users within OTRS. I will admit AD is not my strong area but the setup seems pretty straight forward so I'm not sure what I am missing.

Thanks

[crythias]

can you post your Config.pm with redacted connection strings?

[joebarfly]

I was about to post my config.pm and realized it doesn't have any of my settings in it. I've been using the admin sysconfig browser interface but can't figure out where it is saving the info. Should I be manually editing the config.pm instead? If so what is the sysconfig for?

Thanks for your help.

[jojo]

LDAP Connections (or to other customer databases) can not be made via sysconfig. Also specials like ACLs need to be written in the Config file...

[joebarfly]

Thanks to everyone who replied. You've pointed me in the right direction for now. I'm sure I'll be back and hopefully can contribute also as I work my way through this.