Hello!
I am trying to change the state of a ticket using an approve-workorder. The user is having both itsm-change and itsm-change-manager assigned (via roles that are associated with those groups).
My problem is that the state is never changed, even though the conditions are met. Please find a screenshot from my conditions attached.
When I move thorough the state, when hitting "ready" the state of the actual change is not updated. What's my problem?
Also, is it possible to edit the state-machine for approval workorders so I don't need to step through all states in order to approve the actual change?
Thanks in advance!
State of change not update when conditions are met
Moderator: crythias
-
Nicsoft
- Znuny newbie
- Posts: 53
- Joined: 12 Aug 2010, 14:58
- Znuny Version: 2.4
- Location: Stockholm
- Contact:
State of change not update when conditions are met
You do not have the required permissions to view the files attached to this post.