Dashlets - by user logged in

[scurwood]

I want to create a Dashlet that looks at a queue and returns the tickets in that queue that are not closed for just the agent logged in. Does anyone know how to pass the user logged in?

[crythias]

The agent has his own ticket list under "Tickets"

[scurwood]

Yes, but we have a queue created called Projects that our entire department uses to route what we would consider a long term project into. Multiple people would end up having tickets in that queue. We would like a dashlet that only shows the tickets in the 'Project' queue related to the agent. Currently my dashlet shows all projects in the queue regardless of assigned agent. Here is the code I have:

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="DashboardBackend###0600-My Projects" Required="0" Valid="1">
<Description Translatable="1">Parameters for the dashboard backend. ...</Desc
ription>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">My Projects</Item>
<Item Key="Description">All Projects assinged to me</Item>
<Item Key="Attributes">QueueID=22;StateType=open;StateType=new;Queue=Project
s</Item>
<Item Key="Filter"></Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>

[scurwood]

No help on this??

[MichaelR]

Just save a search template? Would be easier :S