I've installed OTRS version 3.0.8 in my dedicated server (Debian) at DreamHost, but it won't allow me to go thru step 2 (database configuration). For what I've read so far, I must write GRANT ALL PRIVILEGES ON otrs.* TO otrs@mysql.cloudappware.com IDENTIFIED BY "otrs" WITH GRANT OPTION; in the command line.
The problem is that it shows: Creating database user 'otrs@mysql.cloudappware.com': False!
I think DreamHost does not allow that command. Is there any other way to install OTRS properly?