Service -> Queue Mapping
Moderator: crythias
-
wipeout_630
- Znuny newbie
- Posts: 32
- Joined: 19 Apr 2011, 23:27
- Znuny Version: 3.3.1
- Real Name: Nathan Unsworth
- Company: CSS Corp
- Location: Salt Lake City, Utah
- Contact:
Service -> Queue Mapping
Is it possible to map services to certain queues? I want to minimize errors in queue assignment from the agents and would prefer to have queue assignment done automatically.
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Service -> Queue Mapping
services map to customers, not queues.
http://forums.otrs.org/viewtopic.php?f=62&t=6337
http://forums.otrs.org/viewtopic.php?f=62&t=6337
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
wipeout_630
- Znuny newbie
- Posts: 32
- Joined: 19 Apr 2011, 23:27
- Znuny Version: 3.3.1
- Real Name: Nathan Unsworth
- Company: CSS Corp
- Location: Salt Lake City, Utah
- Contact:
Re: Service -> Queue Mapping
I vaguely remember reading somewhere that it could be possible to map services to groups. It would greatly speed up the new customer deployment process. We use LDAP to populate our user database and some companies have a couple hundred users. Does the Service -> Group mapping ring a bell?