[Error][Kernel::System::CustomerAuth::LDAP::Auth][193] Search failed! base='CN=Person,ou=it,ou=company,dc=mycompany,dc=com', filter='(memberUid=CN=Name\, Surname,OU=IT,OU=company,DC=mycompany,DC=com)', Success
But when I connect to OTRS as an Admin (via the DB) and I'm looking for a user in the AD it's working fine.
Here is my config.pm
Code: Select all
# Customer user authentification against a LDAP backend
# (take care that Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'domaincontroler.mycompany.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=mycompany,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=a username,OU=IT,OU=company,DC=mycompany,DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'passsword';
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Datenquelle',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'domaincontroler.mycompany.com',
# ldap base dn
BaseDN => 'dc=mycompany,dc=com',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'CN=a username,OU=IT,OU=company,DC=mycompany,DC=com',
UserPw => 'password',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
AlwaysFilter => '',
},
# customer uniq id
CustomerKey => 'mail',
# customer #
CustomerID => 'sAMAccountName',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# show now own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add a ldap filter for valid users (expert setting)
CustomerUserValidFilter => '(!(description=gesperrt))',
# admin can't change customer preferences
AdminSetPreferences => 0,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
#[ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
],
};
