Email are not fetching automatically

[lightwave22]

I just re install OTRS 3.0.8 Since that OTRS is not fetching the email automatically. I alway need to it the refresh bottum.

thank you for the help

[Wolfgangf]

probably your cron-jobs are not running - did you check this already?

[lightwave22]

probably your cron-jobs are not running - did you check this already?

Sorry i am a newby No I did not check. I am on windows 2008 server. where can i found that?

[Wolfgangf]

in the bin directory is a program otrs.Cron4Win32.pl

and: even (and specially) newbys should read the docu / admin handbook!

[lightwave22]

Thank you Wolfgangf, i check cron-job is not running, what can i do to solve that problem?

[Wolfgangf]

I'm not running it on Windows
but as far as I know:
- create the crontab with otrs.Cron4Win32.pl
- start cron by starting the cmd.exe and enter the command

Code: Select all

net start cron

BR

[lightwave22]

Now the service is running,

I just check the crontab.txt files and the files is completly empty. I don't know if it is normal?

[Wolfgangf]

that's what otrs.Cron4Win32.pl is good for
if you run

Code: Select all

perl.exe <install-root>otrs\bin\otrs.Cron4Win32.pl

it reads the .dist files in

Code: Select all

 <install-root>var\cron\

and creates the crontab.txt

Hope that helps

[lightwave22]

Hello Wolfgangf,

I tried exactly what you told me, but the when i do perl.exe <install-root>otrs\bin\otrs.Cron4Win32.pl the crontab.txt created is always empty.

[OSAdam]

We are having the exact same problem. We can manually fetch and the emails arrive. I ran the perl script but didn't have access so I updated the security to allow my login full access. Ran the script and it ran. Looked at crontab.txt and it was blank. We've installed previously on an old server with Windows 2003 and that works perfectly (OTRS 3.0.6). I took that crontab.txt and it still doesn't fetch.

Thanks in advance!
Adam

[Wolfgangf]

I don't have a Windows installation, but ...
1) I've seen the same problem beeing posted in the forum
2) you could paste your <install-root>var\cron\*.dist files probably we can take the relevant lines and copy it to crontab.txt
3) can one of the windows guys help please?

[crythias]

Actually, it shouldn't read the .dist files. remove the .dist (because .dist = .distributed with the install)

Edit: but only the .dist for files that make sense to cron.

[OSAdam]

Hello,
First, thanks so much for the quick responses.

In our Windows 2003, OTRS 3.0.6, we only installed and it worked immediately. We didn't have to delete the .dist or anything. I just uninstalled and reinstalled but in the Program Files directory (vs. the Program Files (x86) directory). In the .06 version, I edited the crontab.txt file from 10 to 2 minutes (crontab.txt had the data below in it already) and it started fetching ever 2 minutes.

The current environment: 64 bit, Windows 2008 R2, run on a VM (using HyperV).
Previous Version that worked without a hitch: 32 bit, Windows 2003

Resolution:
I think I figured out what the problem was in this latest install. The original install, I accepted the default location for the installation....which was "program files (x86)". I uninstalled and installed but changed to "program files" directory. At first, the crontab.txt was still blank so I copied the Windows 2003 info (see below) into this new install and 10 minutes later the emails started coming in.


MAILTO="root@localhost"

20 0 * * 0 C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.DeleteCache.pl --expired
30 0 * * 0 C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.LoaderCache.pl -o delete


*/10 * * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.GenericAgent.pl -c db

*/20 * * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.GenericAgent.pl


45 */2 * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.PendingJobs.pl

10 0 * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.cleanup

*/10 * * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.PostMasterMailbox.pl

01 01 * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.RebuildTicketIndex.pl

55 */2 * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.DeleteSessionIDs.pl --expired

35 * * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/otrs.UnlockTickets.pl --timeout

[lightwave22]

ty you for the data it work now

[MichaelR]

Yeah, mine is running on x64 Windows 7, never had to use otrs.Cron4Win32.pl
I installed it in the default location, and the service should start automatically at boot, if not, change it to that!

[lightwave22]

Yeah, mine is running on x64 Windows 7, never had to use otrs.Cron4Win32.pl
I installed it in the default location, and the service should start automatically at boot, if not, change it to that!

Juste found out that averytime I boot the server, the files crontab.txt contant is errase.

[Mike_B]

Yes, that is because of said issue with the bin/otrs.Cron4Win32.pl file -- I'm sorry, it was me who made the error here..

If you would open the file, change line 48 from

Code: Select all

next CRONFILE if ( !-f $CronData );

to

Code: Select all

next CRONFILE if ( !-f "$Directory/$CronData" );

then you will be good.

Thanks, and sorry for the inconvenience caused...
--
Mike

[MichaelR]

Yes, that is because of said issue with the bin/otrs.Cron4Win32.pl file -- I'm sorry, it was me who made the error here..

If you would open the file, change line 48 from

Code: Select all

next CRONFILE if ( !-f $CronData );

to

Code: Select all

next CRONFILE if ( !-f "$Directory/$CronData" );

then you will be good.

I can't see that line anywhere, must have been already fixed in 3.0.7

[Mike_B]

I can't see that line anywhere, must have been already fixed in 3.0.7

No, actually, it's working in 3.0.7, it's broken in 3.0.8 and in upcoming 3.0.9 it will be working again.
--
Mike

[lightwave22]

thank you guy's for the info.

I have a other issus with the fetch When user reply to a mail OTRS don't erase the mail And ad the same copie of the reply my over and over.

Need some help.