GenericAgent / cronW / Mails from Customer

[CarpeVentum]

Hello there,
well - we installed OTRS 3.0.8 on a Windows Server using the Installer, but we have several problems actually:

- I read something about a known bug by using this windows installer regarding the cronw, the cronw.txt is empty but we have no older files to restore the content, the conw service is running fine so far, this says the log and the Windows service overview
- any tasks for the GenericAgent do not run automatically but manually, the time-settings are correct
- sending mails from the ticket to the customers work, but mails from the customers do not find their way back to the tickets, they are somewhere in the system but not longer seen, I read this could be caused by the not running GenericAgent, in the meantime we had deactivated the postmaster queue to make it not available in the queue settings for tickets, but it's activated again now

Could someone help please to get this bloody GenericAgent back to life? We're going crazy cause we are trying to solve these problems since 2 weeks now. Thanks!

[ferrosti]

This is all due to your empty cron file.
http://doc.otrs.org/3.0/en/html/manual- ... l#cronjobs

In your case you´ll need to use cron4win.

[CarpeVentum]

Thank you for that hint, Ferrosti, so which entries do I need for the mailing problems:

# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null


and the generic agent, to run the task which are configured in OTRS:

# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null


Does anyone know how to translate the commands to windows? I'm quite sure /dev/null is "unknown" there.

[MichaelR]

Just get rid of the output redirection, it isn't needed in Windows and is not included in the Windows crontab.txt

[CarpeVentum]

Thanks, I add these two entries:

# fetch emails every 10 minutes
*/10 * * * * D:\OTRS\StrawberryPerl\perl\bin\perl.exe D:\OTRS\OTRS\bin\otrs.PostMasterMailbox.pl

# start generic agent every 10 minutes
*/10 * * * * D:\OTRS\StrawberryPerl\perl\bin\perl.exe D:\OTRS\OTRS\bin\otrs.GenericAgent.pl -c db

If I do not add the link to the perl.exe on the windows console nothing would happen, with link each script run fine alone, so mails will be forwarded and the GenericAgent task run as well - but the cron job does not run automatically. What's going wrong? The service was restarted.

[CarpeVentum]

Well... the cron service runs, I do not know why, but all 40mins - how could I set it to every 5 minutes?

[ferrosti]

Sorry, the information I gave you was about Linux cron. I am not exactly sure how it works on Windows.

[ferrosti]

See this post:
http://forums.otrs.org/viewtopic.php?f=53&t=10017

[CarpeVentum]

Thank you, that helps to understand the cron script - I build the cron.txt manually now and it runs fine so far, even I do not understand the syntax to run the scripts weekly, daily, each 10 minutes, 2 hours, etc.

[ferrosti]

In case it is the same syntax as described in the manual, you should look for howtos on crontab.