Fulltext Searching within the Customer Interface

[MichaelR]

This has got me,

I cannot perform a text search on any of the fields listed below in the Customer Interface:
From, To, Cc, Subject, Text

If I create a ticket with the word 'test' everywhere in it, and search for that ticket with the 'test' keyword, it doesn't show. But if I just search for open tickets instead, it's right there!

Filling any of those fields will result in a blank search result. The only thing that will return a result is a wildcard (*).

I will continue investigating, just wondering if anyone else can replicate this problem?

[crythias]

while this might not be what you want, *test* doesn't work either?

[MichaelR]

I tried with the wildcards, it looks like in the code that it's adding the '*' anyway on each side of the text.

The variables are passed through to CustomerTicketSearch.pm or whatever it is, and from there it's calling TicketSearch in Ticket.pm in the Kernal/System folder.

I'll keep digging, I don't think this is a permission error either, as I'm checking with a test customer will all privileges and they have a heap of open/closed test tickets.