Multiple Customers
Moderator: crythias
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jhanigan
- Znuny newbie
- Posts: 2
- Joined: 20 Jun 2011, 17:18
- Znuny Version: 3.0.6
- Real Name: Josh
- Company: City of Federal Way
Multiple Customers
Is there a way to allow multiple customers on one ticket?
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Multiple Customers
Generally, no, but you can split the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
jhanigan
- Znuny newbie
- Posts: 2
- Joined: 20 Jun 2011, 17:18
- Znuny Version: 3.0.6
- Real Name: Josh
- Company: City of Federal Way
Re: Multiple Customers
We looked at that, but it creates two tickets when there is only one issue. Doesnt work well for ticket counts. Basically we want the ability to send e-mails to more than one person when the ticket is closed, showing the resolution.
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MichaelR
- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: Multiple Customers
Using the 'Reply' function and setting the state there to closed. You can send an email to multiple people and close the ticket in one go.
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks 
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText