[SOLVED] Can't update anything.

[jgarcia]

I have successfully configure OTRS using IIS 7 and MS SQL 2008. I can login, create agents and customers. But when I try to change anything regarding the Framework (e.j. ProductName) it just keep the default settings. Permissions are ok I guess since I created the agents and they can access the system. And yes... I also try to use another account with ALL privileges enable. Any help will be greatly appreciated.

Best,

John

[crythias]

Some things are hard-coded in Config.pm or inherited from Defaults.pm. You'll want to make changes in Config.pm.

[jgarcia]

Thanks for your reply. I check the Default.pm and indeed I was able the change things. But still... isn't the Sysconfig panel just for that? to make all the necessary changes with out going file by file making changes. Using the windows install I did have the chance to change everything. Is there a difference between the zip compress OTRS and the windows installer, except for the obvious IIS/APACHE part?

[crythias]

Don't make changes in Defaults.pm ... that will be overwritten upon updates. Copy the relevant sections to Config.pm and edit there.

Should it be all GUI? I can't answer that. I'm sure some things don't change much once they're set up. As well, they don't necessarily need to be changed in the interface because it could break something... Think of it as Windows Registry versus Edit, Preferences.