scratchpad (editable note)

[hoberion]

this is something requested by our agents alot!

since you cant edit notes (see discussion on other posts) our agents would really like a scratch/note pad per ticket

one of the usercases:

change: deploy some software on 20 pc's

the note would look like:

pc1: done
pc2: deploying
pc3: done
pc4: done
pc5: done
pc6:

after software was deployed on pc2 and pc6 the agent could edit the note with:

pc1: done
pc2: done
pc3: done
pc4: done
pc5: done
pc6: done

(as a workaround they now work with paper!)

someone know an answer to this?

[jojo]

for me this looks like a change which should be done in the Change Management Module.

I also see no drawback in using notes and have a note per PC

[hoberion]

it was just one usercase, the agents really need something to edit

[jojo]

this would require some development...