Hi,
I got an problem when I am creating a new ticket. The numbers in OTRS are offset by two or three numbers in the list. For example 242294 shows up in the list as 242291. Appreciate your any help!!!
Thank you.
The numbers in OTRS are offset by two or three numbers
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ferrosti
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Re: The numbers in OTRS are offset by two or three numbers
Can you please go into detail about this?
Offset between which variables? TicketNumber, TicketID, etc.?
Where do you get these values from?
Offset between which variables? TicketNumber, TicketID, etc.?
Where do you get these values from?
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems