problem with web editor

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jim_ngoo
Znuny newbie
Posts: 2
Joined: 05 Jul 2011, 05:05
Znuny Version: 3.0.7

problem with web editor

Post by jim_ngoo »

when i make a note, the web editor doesn't show up, but it does work in the reply interface..
help :(
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ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: problem with web editor

Post by ferrosti »

Does just nothing happen at all on click or is it your

Code: Select all

Ticket::Frontend::AgentTicketNote###Note
that is misconfigured?
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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jim_ngoo
Znuny newbie
Posts: 2
Joined: 05 Jul 2011, 05:05
Znuny Version: 3.0.7

Re: problem with web editor

Post by jim_ngoo »

my problem is solved! i just upgrade OTRS to 3.0.9 and anything is okay now!
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