External Link from OTRS to a personal page

[mathieu]

Hi guys, my name is Mat and I'm a french engineer who try to use (as well as possible) OTRS.
First, i want to underline that I haven't any experience using PERL script and this language is absolutely out of my knowledges.

About OTRS, I would like to add a link into OTRS which redirect me on a PHP page (on my server). I added a piece of code into AgentTicketZoom to add a link near "SPLIT" button in a ticket.
The new button correctly appears but actually, the "link" isn't working.

Here's a paste of the code I added :

Code: Select all

$Self->{LayoutObject}->Block(
            Name => 'ArticleMenu',
            Data => {
                 %Ticket, %Article, %AclAction,
                Description => 'RMA',
                Name        => 'RMA',
                Link 		=> 'http://www.mypage.fr/rma.php?ticket=$Data{"TicketID"}'
            },
     );

Obviously, when I click on this link, i'm redirect to http://192.168.5.5/otrs/index.pl?http:/ ... ?ticket=13 and not to http://www.mypage.fr/rma.php?ticket=13

Can you provide me a little help or a solution ?
Thank you so much guys !

Mat.

[crythias]

You should be able to simply enter that link code in HTML on the appropriate .dtl page
maybe CustomerTicketMessage.dtl or ... wherever
<a href=".......">link text</a>

[mathieu]

I got it ! I didn't notice that a folder contained all .dtl which are used to generate each part of a page.

Thank you.

[mathieu]

Just another question (I hope it will be the last one...)

I would like to include the CustomerID into my link.

But the following code doesn't work :

<a class="OpenTicket" href="http://www.mypage.fr/rma.php?id=$QData{"CustomerID"}" >Generate a RMA</a>

It may be due to a bad syntax (I just copy/paste an example in an other source code, but it does not work in my case). Thank you for helping me, I'm such a dumb in PERL !

[MichaelR]

Only thing I can think of is it needs to be inside the appropriate dtl block? The syntax looks fine. Which .dtl are you using?

[mathieu]

Yes, maybe I use this variable into an inappropriate dtl file.

I put my code into AgentCustomerTableView.dtl.
When I'm viewing a ticket, my link "Generate a RMA" correctly appears under "Maps" and "Opened tickets" in the box at the bottom-right :

But the link is "http://www.mypage.fr/rma.php?id=" (it doesn't not include customer ID)

Thanks !

[azimut]

Identical problem. OTRS 3.1.6
How without being the programmer skill force OTRS to transfer value CustomerID in AgentCustomerTableView.dtl?!
I tried to write code in LayoutTicket.pm, but was fail. No any decision on forum for primitive and standard integration task.
Idiocy system..

[crythias]

In 3.0:
Edit Config Settings in Ticket -> Core::TicketFreeText
TicketFreeText1::Link
defautl: http://some.example.com/handle?query=$L ... tFreeText1"}
Maybe try: http://some.example.com/handle?query=$L ... CustomerID"}
In 3.0 Docs, it's listed as

TicketFreeText1::Link

Description Value
Description: Defines the http link for the free text field number 1 for tickets (it will be used in every ticket view).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting:
$Self->{'TicketFreeText1::Link'} = 'http://some.example.com/handle?query=$L ... tFreeText1"}';

In 3.1 docs it's in dynamic fields.
Search for:

Text Dynamic Field Configuration
Text dynamic field is used to store a single line string.
Text dynamic field settings:
Default value: Optional.
This is the value to be shown by default in the edit screens (like New Phone Ticket or Ticket Compose).
Show link: Optional.
If set, the field value will be converted into a clickable link for display screens (like ticket zoom or overviews).
For example, if "Show link" is set to "http://www.otrs.com", clicking on the filled value will make your browser to open the OTRS web page.
Note
The use of $LQData{"NameX"} in the Set link value, where NameX is the name of the field will add the field value as part of the link reference.

Hint: "But how do I make a permanent link that the user doesn't fill in?"
Start by looking at DefaultValue. or just use a href= ... in the dtl

[azimut]

In my OTRS 3.1.5 TextDynamicField work anywhere except in Customer Information.

It's much easier! Go to SysConfig: Framework -> Frontend::Customer
Activated and edit field "Frontend::CustomerUser::Item###3-XING" (Xing do not need more than):

Base1.jpg

Base2.jpg

Enjoy!