how to add priority in reply ticket?

[oscar]

Hi guys,


Can I know OTRS possible to add the priority in reply ticket?

Because now I just can change my received ticket priority , but I cannot set the priority in OTRS when I want to reply ticket to customer.

Example, I received customer ticket , then I need to reply the customer , but once I click reply customer, I cannot set the ticket priority.


Isn't anyway to set this function ? if can , how ??



thank you and expected your answer

[crythias]

Does not appear possible at this time.