anyway for fastest merge ticket?

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oscar
Znuny newbie
Posts: 68
Joined: 04 Mar 2011, 11:02
Znuny Version: 3.0.6

anyway for fastest merge ticket?

Post by oscar »

hi guys,


I just want to know that isn't got anyway for faster merge the ticket? because I got a lot of customer, but 100 customer send me a same issue, once i solve i need to one by one to merge it, but I got more than 100 tickets need to merge, it is very waste my time to merge it. Isn't got anyway to more save time and save energy to merge it ?


thank you & waiting you guys answer :D
fedora 5.0, OTRS 3.0.6

Professional software engineer
hoberion
Znuny newbie
Posts: 20
Joined: 25 Aug 2010, 09:07
Znuny Version: 3 beta 2

Re: anyway for fastest merge ticket?

Post by hoberion »

select the tickets in the queue
click bulk
select merge: merge to oldest
click submit
lamp, OTRS 3.0.latest:ITSM 3.latest (keeping up to date)
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oscar
Znuny newbie
Posts: 68
Joined: 04 Mar 2011, 11:02
Znuny Version: 3.0.6

Re: anyway for fastest merge ticket?

Post by oscar »

thank you :D appreciate it
fedora 5.0, OTRS 3.0.6

Professional software engineer
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