Help required: index.pl being downloaded instead of executed

[perltac]

Hi all,

since this week I have been encountering problems with my OTRS where many admin actions related to e-mail aren't functioning as they should.
The index.pl is being downloaded (after an action such as Fetch Mail or respond to ticket), instead of executed. (regardless of browser)

I have checked the logs for apache and there is no problem there. What's also strange is that the administrator login page (/otrs/index.pl) is working fine.

Googling this problem I've found similar cases, but none offer a definitive solution. Anyone know what might be causing this and what I could do fix this?

Thanks in advance,
Asgeir

[jojo]

check your email settings for outbound mails. (and also the OTRS log)

[perltac]

Hi jojo, thanks for the quick reply. However, this doesn't seem to be the main issue.

I checked the outgoing mail settings in SysConfig->Core::SendMail and they are fine. After pressing "Update" once more an index.pl was downloaded. So it seems that it's not only a mail-issue but more general.

The OTRS log in /var/log/syslog doesn't show any abnormal activity, neither does the /var/log/messages.

Any other suggestions I could try (that don't involve re-install of OTRS)?

Thanks!