Enable Reply in Customer portal

[inazio99]

I've just start working with customer portal recently. Is there any way for customers to reply?
I've seen in another setup that's possible, but don't know how to do it.

[MichaelR]

Here I was thinking it was enabled by default?

It will be a setting in sysconfig. Search for customer frontend and you should find something

[inazio99]

Hi, thanks for the answer. I thought it has to be enabled by default, but anyway cannot find where to set it up.
I checked config at:
Frontend::Customer
Frontend::Customer::Preferences
Frontend::Customer::Ticket::ViewZoom
Frontend::Customer::Ticket::ViewNew

And don't find anything that could provide clues how to change it.

[crythias]

In the web interface, a customer should be able to click reply at the bottom of the ticket unless the ticket is closed.