Nested Configuration Items

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jbtaylor79
Znuny newbie
Posts: 7
Joined: 05 Aug 2011, 08:42
Znuny Version: 3.0.9

Nested Configuration Items

Post by jbtaylor79 »

My love affair with OTRS started about 12 hours ago and I am very excited! I am running OTRS 3.0.9 on Ubuntu 10.04 VM/ESXi 4.1. I am a linux newbie as well and its all gone relatively smoothly. YAY!

Is it possible to have nested configuration items within the ITSM CMDB? For example, I support teams that deploy with a system of systems, e.g. deployable communications package used during an emergency response scenario. I would like the powers that be to be able to see the status of the system (comprehensive package) while providing the ability to drill down and see the status of the specific equipment (example - modem state=operational, switch state=operational, antenna state=incident)

Thanks for the assist,
-James

P.S. If it isnt possible that will be my first recommendation :D
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Nested Configuration Items

Post by Wolfgangf »

You can link one CI to another with the various link types and that shall give you this info
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
jojo
Znuny guru
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Nested Configuration Items

Post by jojo »

OTRS had the 9th birthday this year ;-)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
jbtaylor79
Znuny newbie
Posts: 7
Joined: 05 Aug 2011, 08:42
Znuny Version: 3.0.9

Re: Nested Configuration Items

Post by jbtaylor79 »

That is just AWESOME!

Thanks for the quick reply!

-James
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