Filtering Ticket type based on CUstomerID

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zyke0423
Znuny newbie
Posts: 2
Joined: 09 Aug 2011, 15:33
Znuny Version: 3.0.9
Real Name: Alvin Ventura
Company: HRMall, Inc.

Filtering Ticket type based on CUstomerID

Post by zyke0423 »

Hi,

I am trying to customized OTRS to suit the needs of our company. As of today I can only filter the services based on the selected queue, my next goal is to filter the ticket type that a customer can select. My idea is to filter the ticket type based on CustomerID or GroupID but I have no idea if it's even possible...

regards,

zyke
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