New Ticket, filter queue based on ticket type

[shostakovich]

Hi,

I want to filter the Queue list based on the chosen Ticket Type, at least in AgentTicketMail/AgentTicketPhone, also maybe in the rest of OTRS. I can already filter the state list based on the chosen queue. But filtering by State does not work.

This does apply in "living" tickets, but not in AgentTicketPhoneNew/Email. So maybe the state is not yet known in that scope? But why can I filter the services list by queue in AgentTicketPhoneNew/Email?

Code: Select all

    $Self->{TicketAcl}->{'ACL-TYPE-10'} = {
        Properties => {Ticket => {Type    => [ '[RegExp]^ServiceRequest',],},},
        PossibleNot => {Ticket => {Queue => [ '[RegExp].*Infrastructure.*', ],},},
    };

Any idea appreciated. Same problem as has been asked here: http://www.mail-archive.com/otrs@otrs.org/msg34707.html
TIA,

Michael