Create Ticket Template with multiple lines in Body

[nixman]

Hi Guys,

I have created a Agent Ticket Template and even though I have use correct percent-endcoding for newline (%0A or %0D or %0D%0A) for Body=, it creates everything in-line instead of multiple lines. Example requirement:
Line 1:
Line 2:
Line 3:

Output on the ticket template message Body:
Line 1: Line 2: Line 3:

Following is the complete Link Action under Frontend::Module###AgentTicketEmail @ Frontend::Agent::ModuleRegistration
Action=AgentTicketEmail;Subaction=StoreNew;Subject=Feed+Outage+Notification;Dest=6%7C%7CL2SC::Feed;NextStateID=12;Body=Line+1%3A%0D%0ALine+2%3A%0D%0ALine+3%3A

Followed the guide http://blog.otrs.org/2010/11/02/otrs-3- ... templates/ and using OTRS v3.0.10

Is there a limitation here or do we have alternatives to provide multiple lines on Ticket Body..?

Thanks in advance.

[crythias]

Try \n or <br>

[nixman]

Thanks for the tip, it did work.