subscribe

[mazam]

hi all,
how can i add subscribe on my OTRS tickets ?

[jojo]

switch on the Ticket Watch Feature via Sysconfig

[mazam]

i already did but
i see in my tickets WATCH only
no where to subscribe ....

[jojo]

watch = subscribe

[mazam]

what i understood the watch is feature to let another person as (supervisor) to be informed (watcher) without make a process in ticket .
i already make (watch/ unwatch ) to my self only
the question here is how can i define the (supervisor ) in my tickets to watch specific ticket or group of (super visor) ?

[jojo]

you can use the responsible feature and set the supervisor as responsible

[mazam]

but if i make that the responsible (supervisor) have to close the ticket......... which i told you before i don't need him to take any action .

[jojo]

repsonsible don't need to perform actions (but they can if needed)

[mazam]

i tried to close ticket by the owner many times when i put responsible in ticket ..but it didn't work ..... i had to close it by responsible