gmail pop3s not working need help

[ssomu007]

hi

i installed OTRS on centos without issues
but gmail pop3s is not working it is give below errors

I heard great things about OTRS but very hard to find anyone when problem comes to fix it.
I tried posting projects to free lancing sites but no one really knows about this.

With my little knowledge of cron and unix and linux and shell tried but no luck

hope some one in this forum has time and knowledge to solve this mistery. hey if some one has expertise let me know i will hire to
for setting up and configuring work

**********Error message ******
Fecility : OTRS-PostMasterMailbox.pl-10
error message: POP3S: Auth for user xxxx@gmail.com/pop.gmail.com failed!

i gave everything correct as per the documentation

http://wiki.otrs.org/index.php?title=Co ... with_Gmail

also verified and turned on the cron jobs
by executing -

./Cron.sh start otrs as root

also tried below document - section 3.2.5
http://doc.otrs.org/2.4/en/html/x531.html#cronjobs

Did everything only one thing is when i went to the cron folder
/opt/otrs/var/cron

i see did not see a cron job for

aaa_base fetchmail generic_agent-database postmaster rebuild_ticket_index unlock
cache generic_agent pending_jobs postmaster_mailbox session

i did not see cron job for postmaster_pop3
not sure if needed. but tired creating like this


postmaster_pop3 file details
**********************************************
# check daily the spool directory of OTRS
#10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
****************************************

this is the same for postmaster cron job also

This is the error message log

******** ERROR LOG begin************************
Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Aug 25 18:18:55 2011
Message: POP3S: Auth for user xx@gmail.com/pop.gmail.com failed!

Traceback (10453):
Module: Kernel::System::MailAccount::POP3S::_Fetch (v1.12) Line: 154
Module: Kernel::System::MailAccount::POP3S::Fetch (v1.12) Line: 106
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

******** ERROR LOG end************************

[ssomu007]

FYI: i tried with another gmail account and got the same error, there must be some issue with configuration files
not sure how to resolve

[crythias]

Auth is auth. This is a bad password or bad password method *or* POP3 access is not enabled for gmail account.
Also, I provide freelance work on otrs.

[garrethmcdaid]

Auth is not auth.

OTRS maintains some sort of wonky session management for the Postmaster that frequently details for POP3S connections.

[crythias]

Garreth, please post your issue in a new topic. This topic is over two years old.

[garrethmcdaid]

I posted it here so that some other unsuspecting user wouldn't come across this thread and be led to believe that if you enter your POP3 auth details correctly in OTRS that is will definitely work. It won't. OTRS does not handle POP3 and POP3S well at all. If you look at the code you'll see all sorts of comments about the SSL Wrapper for the Mail::POP3Client not working correctly.

My issue is here:

viewtopic.php?f=81&t=19869&p=80711#p80711