CMDB Trying to link an item to a company

[Phileus]

Hello everobody,
First, i'll try to write in a langage my mother don't talk, so I apology for the mistakes I'll do.
Second, thank for the product and the community around.

Before posting, I searched many answers inside forums, but now it's time to call for help, so : HELP !!
OTRS 3.0.9 + ITSM

For my company, I use the CMDB module to manage a customized item, networks links, simply because we provide them to our customers.
No problem about customize this item with some personnalized drop-down list nor yet with the import/export module, knock on wood !!

However, I would like to link this item to a company, not to a customer. I try a lot of fields but in vain. Always an empty field as a result.
Is there a way to do that without editing a lot of *.pm files to prevent some crashes when updating ?

Thanks for helping, keep up good job !

Phileus

[crythias]

You could make the company a customer.

[Phileus]

Thanks, I was sure it was the way you would answered ^^
No matter about 'customers'
However, i can link now an item to a customer, but any customer can see the whole list of item.
How could i filter these to a specific customer ?

Thanks one more time ^^

[crythias]

http://forums.otrs.org/viewtopic.php?t=9072&p=35510
http://forums.otrs.org/viewtopic.php?f=61&t=8557
http://forums.otrs.org/viewtopic.php?f=62&t=8024

It appears to not be possible.

You might look at services, though(?)

[Phileus]

I've just installed this add-on module:
ITSM-CIAttributeCollection
http://opar.perl-services.de/bin/index. ... Collection

I can link an item to a Company.
I can attach some external docs to an item.

Now, i want to know if it's possible to a customer via the customerpanel.pl, backend issue, to retrieve all the CI from its company like he could with tickets

[Lorenzo_Marschall]

No, it isn't. At least not without coding. We work with automated exports.