cut Subject in Ticketoverview

[jesc]

Hallo,

as mentioned in a 5 year old german Ticket http://forums.otrs.org/viewtopic.php?f=35&t=622 , the most of OTRS Agents should have "big screen" with enough space . So, is it possible to configure the Count of Chars on which the Subject in the Ticketoverview is cut? At the moment its 20 Characters. And we have a lot of space in fields "Type", "From", "Created" - so why dont OTRS use them? Even in Version 3.0.10 ?

Any advice where i can edit this setting would be appreciated .

Thanks!

Jens

[crythias]

Kernel/Output/HTML/AgentTicketOverview*.dtl (Small, Medium, Preview) search for "Subject" and adjust the number that follows the entry.

If you want to keep this across upgrades, you will want to make these changes in your own theme.

[jesc]

Kernel/Output/HTML/AgentTicketOverview*.dtl (Small, Medium, Preview) search for "Subject" and adjust the number that follows the entry.
If you want to keep this across upgrades, you will want to make these changes in your own theme.

Thanks a lot! That works perfectly!

Set "FromRealname", "Subject", and "Title" to 100.

Code: Select all

                    <td>
                        <div title="$QData{"From"}">$QData{"FromRealname","100"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
                        <div title="$QData{"Subject"}">$QData{"Subject","100"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
<!-- dtl:block:RecordTicketTitle -->
                        <div title="$QData{"Title"}">$QData{"Title","100"}</div>
<!-- dtl:block:RecordTicketTitle -->
                    </td>

Just a short Notice, its: Kernel/Output/HTML/Standard/AgentTicketOverview[Small|Medium|Preview].dtl .