Adding field for miles travelled

[ruttchen]

Hi,

We have some external agents.
When they visit a customer site, we sometimes charge a call-out fee, based on the zone (km traveled).
We'd like to register the Km with the ticket, just like the 'time units' are used when adding a note.
In the ticket overview, or on the reports, you can see the total time units.

When using a TicketFreeText, we can select this in a note, and see it in the overview or on a report.
But when a agent travels multiple times to that (or a different) site, the old value is replaced.

When we use a ArticleFreeText, the value is added in the notes, but we cannot get it to appear on the overview or reports.

Is this something someone has already done, or do we need to script a query to the database, the get the sum of the ArticleFreeText?
And is it possible to add this value to stats, so we can get a report with closed tickets, total time and total km?

Thanks in advance,

[ruttchen]

Still haven't found a solution for this. Does anyone have an idea how to solve this? Or is this not possible yet?

[crythias]

You can get Article information when you use a report based upon Ticket History.

[ruttchen]

Hello crythias,

Thank you very much, that helped alot.