I've written my second Ticket Event. It seems to be firing okay and working almost as expected. The event checks to see if the ticket exist in a certain queue, and if it is, set the responsible party. I have this firing on TicketCreate and TicketQueueUpdate. The problem I notice is that the when moving a ticket into the queue, the custom event picks up the queue id of the existing queue, not the one it's currently being moved in to. Same thing when creating a ticket, it doesn't recognize that we're creating a ticket in the queue in question and doesn't set the responsible. This isn't a coding problem from what I can tell, but more a problem with the order of events. Maybe I'm way off, I'm no developer. Any help appreciated!
TIA,
Daniel
Custom Ticket Event Process Order
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Re: Custom Ticket Event Process Order
That's strange. Can you post your code?
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