Second OTRS and broken JSON

[Sanchez]

Hi all,

I've installed OTRS on apache and it worked fine. Then I've added virtual host, made a copy of first installation and configured virtual host to work with second OTRS. It generally works ok, but I've problem with refreshing data on new phone ticket.

When I select customer from list, form starts updating data on form but ends with an error

encountered object 'false', but neither allow_blessed nor convert_blessed settings are enabled at /opt/otrs//Kernel/System/JSON.pm line 115.\n

It happens only on "main host". On virtual host there is no problem with that.

I guess that something is wrong with apache configuration but I don't have any clue what can it be. Maybe somebody encountered this error or have some experience with configuration of apache for multiple OTRS?

[vngawande]

Same Issue here...
Installed OTRS on apache multiple VirtualHosts , but I've problem with refreshing data or opening new email ticket or new phone ticket.

get following errors:
"Error during AJAX communication"
" encountered object 'false', but neither allow_blessed nor convert_blessed settings are enabled at /opt/hrhelp//Kernel/System/JSON.pm line 110."

OTRS Version : 3.0.10 with Mysql & Apache

[markandi]

Hi all,

exact same issue here ... did anyone find a solution meanwhile?

My setup in short:
- apache virtual hosts for each OTRS Instance
- mod_perl with 'PerlOptions + Parent' in each virtual host

Made a copy of an OTRS System (database, otrs directory, adjusted configs/path, ...).
One thing I am not sure about - I also changed the SystemID for the "original" otrs (not in the copied system).

Result was - Copied systems works fine, Original System shows error as described by Sanchez in the logs (Browser shows "Ajax error").

I think the error occurs because JSON.pm tries to serialize a non existing (null) object from the database/query to json, but I couldn't find out why there is no result from the database.

Regards, Andreas.

[jojo]

Windows?

[markandi]

Updated my signature - using Ubuntu 10.04.

[ferrosti]

Wasn´t there an issue regarding running multiple OTRS instances on the same machine with mod_perl?

[markandi]

i am using apache virtual host and '+Parent' to fork a new perl interpreter for each otrs vhost - think that should work?
http://blog.otrs.org/2010/08/11/how-to- ... ngle-host/

[liuk001]

Hello,

we are facing the same issue just after upgrading from Ubuntu 8.04 to 10.04, OTRS 3.1.8 and 3.2.6, so now we are going to test 12.04

More later,
Luca