Hi all,
how do I notify agents that a new customer has self-registrated?
Thanks a lot
[SOLVED] Agents notification new customer
Moderator: crythias
[SOLVED] Agents notification new customer
Last edited by giorg on 27 Sep 2011, 15:21, edited 2 times in total.
Re: Agents notification new customer
Out-of-the-box? You cannot. You can, however, use the roc script to trigger a registration and send an email to the system that would send a notification to all agents within this queue. Read the example in the source code for more info .
Shawn Beasley
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Contact me per XING
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Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Re: Agents notification new customer
Hi,
ty for answering. I was more interested in something like this:
http://forums.otrs.org/viewtopic.php?f=37&t=5870
tried to use that code but didnt work, watching the maillog is like ignored... any tip?
Tyvm
ty for answering. I was more interested in something like this:
http://forums.otrs.org/viewtopic.php?f=37&t=5870
tried to use that code but didnt work, watching the maillog is like ignored... any tip?
Tyvm
Re: Agents notification new customer
This will work, I am sure, but is not upgrade safe - FYI. Hope it helps you.
Shawn Beasley
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Re: Agents notification new customer
true, I'll keep that in mind. My problem is I did put that code in InterfaceCustomer.pl, right after the message "New account has been created...". I also modified a little that message to debug, to be sure I was in the right place. In fact I saw the modified message, but the mail did not start, nothing on maillog... just ignored. What am I doing wrong?
ty
ty
Re: [SOLVED] Agents notification new customer
Found the problem, charset was wrong:
LayoutObject->{UserCharset}
instead of
$Self->{LayoutObject}->{UserCharset}
ty.
LayoutObject->{UserCharset}
instead of
$Self->{LayoutObject}->{UserCharset}
ty.