Error in Log while MasterTicket created by Phone Call

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yuri0001
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Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
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Error in Log while MasterTicket created by Phone Call

Post by yuri0001 »

Hi!
I create a new PhoneTicket with assigning the attribute "NewMasterTicket". The new ticket is created.
Then I create a request with an attribute "Slave" from the previous ticket. Also created. Outwardly, everything is fine.
But then, suddenly discover in the log:
Системный журнал_28_09_2011_Error.png
I.e., the bug had appeared immediately after the Master ticket created.
After creating the Slave ticket message no longer appears. It is not clear - this is a mistake, do not tip. But the Slave application may not appear immediately.
Or something I do not understand in the mechanism of Master-Slave feature:?
This possibility, in principle, necessary - for example, a proposal to replace the cartridge, followed by a subordinate to purchase or delivery from the warehouse.
Help, please to understand! :?
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Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
crythias
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Re: Error in Log while MasterTicket created by Phone Call

Post by crythias »

It seems it works, more or less, as designed. There is no point in making a Master designation without a slave attached, so it warns of that.
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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Error in Log while MasterTicket created by Phone Call

Post by yuri0001 »

Good day!
Thank you for reply!
Yes, I see that works, but it is more correct for system it would give a warning instead of error :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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