Software error when fetch mail in PostMaster Mail Account

[sgol7]

Hi,

I recently upgraded OTRS 2.4 to 3.0.10. But when I click on Fetch Mail in Postmaster Mail Account in Admin area it goes to a Software Error page saying:

Software error:
Quantifier follows nothing in regex; marked by <-- HERE in m/? <-- HERE / at /opt/otrs/bin/cgi-bin/../../Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.

and I don't receive any new email. What is this error and what is preventing the system for fetch emails?

Thanks,

[renee]

You seem to have postmaster filters. There is an error in the regular expression. Please post your filters...

[sgol7]

You seem to have postmaster filters. There is an error in the regular expression. Please post your filters...

Thanks for reply. I have created so many postmaster filters in order to deliver emails in different queues. here is some examples of my postmaster filters:

Example1:
Filter Condition
Header 1:Subjet Value 1: Arrange Collection

Set Email Headers
Header 1:X-OTRS-Queue Value 1:CUSTOMER SERVICE::CS3.0-ARRANGE COLLECTION

I attached more examples:





All other filters are similar to these. Are there new rules for postmaster filters?

Thanks,

[crythias]

Is there a question mark in one of your filters?

So far, it doesn't appear that you've listed filters with regular expressions. (? or [/\.*)

[sgol7]

Is there a question mark in one of your filters?

So far, it doesn't appear that you've listed filters with regular expressions. (? or [/\.*)

Hi,

Thanks for reply. For some reasons after upgrade some non-English characters were converted to question marks (?). I deleted all those filters and I no loger receive that error. However, I still don't receive any email on OTRS. When I click on Fetch Mail, it works and comes up with a Finished message and no error but I don't see any new email in OTRS and after some time all emails return to the mailbox again. What could be the reason please? I restarted the OTRS server but no change.

Thanks,

[crythias]

What does the System Log say after you fetch mail?

[sgol7]

What does the System Log say after you fetch mail?

Hi,

Thank you very much for your helps. I had renamed the MatchDBSource.pm file! that's why no email was receiving!

Thanks again!