Gap in Ticket number generation

[mst-otrs]

Hi there,

I am having an issue that I am unable to trace.
My OTRS installation is configured to generate incremental ticket numbers (AutoIncrement). So ticket numbers would be sequential 1, 2, 3... and so on.

I am receiving complaints from my users that sometimes the sequence is skipped by several numbers.
I an have a ticket lets say 102001 and the next one would be 102007, instead of 102002.

Can anyone help me with that?

Regards,

Oscar

[jojo]

it seems that some tickets where created (and perhaps deleted), have a look in the logfile