what does "replaced with database email!"

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mjw029
Znuny newbie
Posts: 2
Joined: 14 Oct 2011, 04:41
Znuny Version: 3.0

what does "replaced with database email!"

Post by mjw029 »

This is what I get when trying to use empty respond: To: (joh.doe j.doe@otrs.com) replaced with database email! Why am I getting this and how can I fix it.

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jojo
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Re: what does "replaced with database email!"

Post by jojo »

The address you want to reply to is different from the address from the customer assigned to this ticket
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mjw029
Znuny newbie
Posts: 2
Joined: 14 Oct 2011, 04:41
Znuny Version: 3.0

Re: what does "replaced with database email!"

Post by mjw029 »

I want to send it to the email that the database is replacing it with.
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